Privacy Policy

Last Updated: December 1, 2023

NeuroCrystal Kitchen ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neurocrystal.media and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Place an order for our culinary kits
• Subscribe to our newsletter
• Complete contact forms or surveys
• Participate in promotions or contests
• Contact us with inquiries or for customer support

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activities, including:

• IP address and general location data
• Browser type and version
• Operating system
• Referring websites or search terms
• Pages viewed and time spent on pages
• Clickstream data showing navigation through our site

How We Use Your Information

We use the information we collect for various business purposes, including:

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Payment processors for secure transaction handling
• Shipping carriers for order delivery
• Email service providers for marketing communications
• Analytics providers to understand website usage patterns

Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as court orders, subpoenas, or government investigations.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with limited access
• Regular security assessments and vulnerability testing
• Employee training on data protection practices

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The nature of the information and purpose for collection
• Legal and regulatory requirements
• Business needs and operational requirements
• User preferences and consent status

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Portability: The right to receive your personal information in a structured, machine-readable format
• Objection: The right to object to processing of your personal information for direct marketing

International Data Transfers

As a Canadian company, we primarily process and store data within Canada. However, in some cases, your information may be transferred to and processed in countries outside of Canada. We ensure appropriate safeguards are in place to protect your information during such transfers.

Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us